Using Agile/RUP Methodologies, and ITL and ISO 9001 processes, SCI has created numerous software systems and operations systems that successfully address Verizon IT's needs. SCI maintains data communications and business support systems that include; voice portals, call management applications, Computer Telephony Integration (CTI), and Contact Intelligence Services (CIS). These systems have a variety of unique features that are incredibly useful for Verizon IT. These projects were completed using multiple technologies including: Java/J2EE (Spring, RMI, JWS, JAXP - XML processing, JDBC/JPI, Hibernate, JSP/JSF/Jquery), Oracle/Sybase/MySQL, MS SQL, HTML, XML and Unix scripting.