Verizon

SCI Group has been supporting Verizon since 2003, with services that include:

• Information Technology – Software, Hardware and Communication Services
• Telecommunications - Edge Data, Switching, Network and OSS Support
• Engineering Services – Application Development and CAD/CAM

Information Technology

SCI provides strong competencies in areas that are necessary for building and maintaining enterprise back office systems and front end delivery systems. These include:

• Information Systems Architecture & Design
• Custom Application Design & Development
• Enterprise Applications Integration
• Relational Database Design
• Development & Administration
• E-Business related Web and Internet Applications Development
• Enterprise Systems Management

Telecommunications

SCI provides high quality telecommunications services relevant to Verizon’s:

Data Communications – developed solutions using many industry standard technologies that have been developed and used by the global data and telecommunications industry

Embedded Software Development - designed, developed, debugged, implemented, and maintained embedded systems

Network Management Systems – development, debugging, implementation, and maintenance of EMS/NMS systems using the standard FCAPS framework

OSS/BSS Systems - designed and implemented end-to-end solutions in carrier environments

Engineering Services

Provide high quality engineering services relevant to Verizon’s:

• Advanced application development
• Computer-Aided Design Services
• Program management services
• Independent verification and validation services
• Engineering and business process definition and support

Engagement Focus

SCI’s engagement history with Verizon showcases our ability to respond to the challenging needs at Verizon:

Voice Portal Development - support to the voice portal implementation including the Dallas Speech Pilot and subsequent production implementations:

• Technical leadership
• Project management
• Portal metrics analysis
• Software development
• Quality assurance

Call Management CTI - support to the current call management initiatives to implement skills based call routing:

• Technical leadership
• Project management
• Skills based call routing implementation in Genesys
• Software development
• Quality assurance

Staff Augmentation Support - provided in:

• Project management
• Java development, UNIX and Database Admin
• Management Reports Development

Genesys CTI Training - Training on Genesys call center CTI product in the areas of:

• Framework overview
• Routing configuration and outbound marketing
• Skills based routing

About Verizon

Headquartered in New York, NY Verizon Communications, Inc. provides a range of communication services worldwide. It operates in two segments, Wireline and Domestic Wireless. The Wireline segment offers communications and information services to residential customers and small businesses. The Domestic Wireless segment offers a range of wireless voice services and provides wireless data services. The company, formerly known as Bell Atlantic Corporation, was founded in 1983. It changed its name to Verizon Communications, Inc. in 2000.

Want to learn more?

Please contact us at info@scigrp.com